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• Canvas Prints
• Business Stationery
• Gloss Flyers
• Folded Leaflets
• Posters
• Stickers & Labels
• Booklets
• Notepads
• Presentation Folders
• Envelopes
• NCR Forms
• Bar Menus
• Greeting Cards
• Promoter Packs
• CD & DVD Duplication
• Logos
• Design
• Print
• Web
• Art

Terms & Conditions of Sale

1. 'Big Blue Creative' is the trading name of Alex Young.
   Goods means the articles or things described in the contract between Big Blue Creative and the purchaser.
2. These conditions shall be deemed to be incorporated in all contracts of Big Blue Creative to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to Big Blue Creative whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Big Blue Creative.
3. Notwithstanding that Big Blue Creative may have given a detailed quotation no order shall be binding on Big Blue Creative unless and until it has been accepted in writing by Big Blue Creative.
4. Any times or dates given for completion or delivery of goods shall be binding on Big Blue Creative, insofar as Big Blue Creative undertake to carry out additional work for the purchaser to the value of the print element of any goods not supplied on time. Such liability shall not extend to delays beyond the control of Big Blue Creative including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers.
5. By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
6. Payment of goods
   1. All goods shall be paid for at the time of order.
   2. No goods shall be dispatched or collection allowed until paid for in full.
   3. All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.
7. Quality & Liability
   1. Any shortcomings or defects in goods supplied must be notified to Big Blue Creative within 5 days of delivery. Such goods must be returned to Big Blue Creative for inspection.
   2. Nothing herein shall impose any liability upon Big Blue Creative in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.
   3. Nothing herein shall have the effect of excluding or restricting the liability of Big Blue Creative:
   1. death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
   2. Under sections 12,13,14 and 15 of the Sales of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
8. Big Blue Creative shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
9. The liability of Big Blue Creative to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.
10. If the purchaser shall be in breach of any of their obligations under the contract Big Blue Creative may (without prejudice to Big Blue Creative's rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.
11. No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Big Blue Creative shall be construed to enlarge, vary or override in any way these conditions.
12. Any concessions made or latitude allowed by Big Blue Creative to the purchaser shall not affect the strict rights of Big Blue Creative under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.
13. The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and Big Blue Creative agree to submit to nonexclusive jurisdiction of the English courts.
14. Big Blue Creative retains all copyright for inclusive design until such time as the customer pays for in full the goods. Upon full payment being received the copyright becomes the property of the customer.

Cancellations:

You may cancel your order up until the time we have commenced printing or started design work subject to a £10 cancellation fee. Once printing has started you will not be able to cancel and the full fee will be charged. If we have started a design job a part refund may be offered minus a charge for the time spent on your job. Depending on our workload it is possible that your job could be started within an hour of receiving your order.

Returns & Refunds:

Please note: no liability can be accepted by Big Blue Creative for errors, grammar, spelling or omissions made on artwork provided by a customer, or once any proof has been approved by the customer. Damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 7 days from the dispatch date, any other errors must be reported to us within 5 days of you receiving your work for us to consider any refund or reprint. Enclose samples of your printed material with your request.